Refund policy

Return Address & Process

All returns must be approved before being sent back.

Once a return is approved, customers will receive specific return instructions, including the appropriate return address.
Depending on the item, returns may be directed to:

  • a domestic processing address, or

  • an international consolidation facility operated by our logistics partners

Returns sent without prior authorization or to an incorrect address may not be accepted or refunded.

Returned items are inspected before any refund is issued.


International Fulfillment Notice

Because products are sourced through international suppliers and fulfillment partners, return handling may differ from traditional domestic retailers. We manage the return process on behalf of the customer to ensure proper handling and resolution.


Restocking Fee

All approved returns are subject to a $15 CAD restocking fee, which covers international handling, inspection, and processing costs.