Shipping policy

How Shipping Works

We source products from international suppliers and arrange delivery to Canada using third-party logistics partners. Once your order is placed, we purchase the item on your behalf and coordinate international shipping and final delivery.

We work with established international freight providers, including Red Maple Leaf Logistics, to transport orders to Canada efficiently and at competitive rates.

Shipping Rates

Shipping rates are calculated based on destination, package size, and weight. Rates are set by our logistics partners and may vary by order.

Where possible, we assist with rate optimization and consolidation to reduce unnecessary shipping costs for customers.

Processing & Delivery Timeframes

Order processing: 2–5 business days after payment confirmation
Estimated delivery: 10–25 business days after shipment, depending on destination and carrier conditions

Delivery times are estimates and may be affected by customs processing, carrier delays, weather, or peak shipping periods.

Customs, Duties & Taxes

International shipments may be subject to customs inspections and import fees. Where applicable:

Duties and taxes may be included in the purchase price

Any applicable fees are determined by Canadian customs authorities and are outside our direct control.

Tracking

Tracking information will be provided once your order has been shipped. Please note that tracking updates may be limited during certain stages of international transit.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

Delays & Exceptions

While we work closely with our logistics partners to ensure timely delivery, delays can occur. We are unable to guarantee delivery dates and appreciate your patience with international shipments.